HYGO Sports Canada

Privacy policy

HYGO Sports Canada operates this product design and team workspace. This policy explains how we handle information collected through this website and related order-support emails.

Information we collect

When you use Google sign-in, we receive your verified email address and an account identifier. We use them to authenticate you, keep your workspace separate and let you return on another device. Google handles your password. We do not request access to your Gmail messages, contacts or Google Drive files, and do not retain Google access or refresh tokens.

Designs, team lists and requests

We collect the details you submit: contact name and email, team name and codes, player names, jersey numbers and sizes, uploaded logos and images, product choices, colour references, quantities and order notes. Support emails may contain further information you choose to provide. We use this information to save and display your designs, prepare and review requests, answer you and resolve order issues. Only provide information needed for the request and which you are authorized to share. A parent, guardian or authorized adult team representative should handle minors’ information. Do not upload identity documents, payment-card details or unrelated sensitive information here.

Who can access it

Your authenticated account can access its workspace; authorized HYGO personnel handling design, order review and support can access the information needed for those tasks. Customer requests are emailed to HYGO for review, not automatically sent to a factory. If you later approve production or delivery, the necessary artwork, personalization and fulfillment details may be shared with the manufacturer or carrier for that order. We do not sell your personal information or use Google account data for advertising.

Service providers and location

This site uses OpenAI Sites hosting, Cloudflare infrastructure and Google sign-in and email services. These providers process the information needed to host, secure, store or transmit the service. Technical connection data, such as IP address, browser information and request times, may be processed for delivery and security. Information may be processed outside Québec or Canada, including in the United States, and may be subject to the laws of those locations. Google sign-in and any separate Shopify checkout also have their own privacy information.

Cookies, analytics and your choices

Essential cookies keep sign-in and private customer access working; browser storage can retain drafts, product choices and language preferences. HYGO keeps anonymous daily totals of public page loads without storing IP addresses, cookies, account or customer identifiers, query strings, referrers or device identifiers. A refresh counts as another page view; these totals do not represent unique people. Separately, with your optional consent, Google Analytics measures page views, approximate location, device information and website interactions so HYGO can understand traffic and improve the site. Google Analytics is not loaded when you decline. HYGO does not use this data for advertising. You can change your Google Analytics choice by clearing this site’s browser storage. The HYGO Google sign-in session expires after 24 hours. A private customer cookie can last up to one year. Signing out or clearing browser data ends the relevant local access but does not delete saved server records. You can browse public product and policy pages without Google sign-in.

Retention and protection

Account, design and order records are retained for the service, order follow-up and applicable legal recordkeeping needs. They are not erased automatically when you sign out or revoke Google access. Contact us to close an account or request deletion; information still required for an existing order, legal obligation or dispute may need to be retained, and we will explain any applicable restriction. We use HTTPS, restricted account access and encryption for stored application records. No transmission or storage system is risk-free.

Privacy contact and requests

Contact the person responsible for privacy at HYGO Sports Canada at infohygosports@gmail.com to request access, correction, deletion or a portable copy where applicable, withdraw consent or make a privacy complaint. We may need proportionate identity checks before disclosing or changing records. Withdrawal can limit services that need the information and does not cancel an existing contract. You may also contact the Commission d’accès à l’information du Québec. You can revoke HYGO’s Google connection in your Google account settings; contact HYGO separately about saved records.

Changes to this policy

We will publish updates here with a revised date and provide any notice or additional consent required for a material change in how information is used. Publishing this policy does not replace any separate consent that the law requires.